Returns Policy

Before You Request a Return

You may request a return within 30 days of receiving your item. Items must be unused and unworn, with all tags, accessories and original packaging intact. Please keep your receipt or order number.

Items with missing parts, wear or damage unrelated to transit or manufacturing may be declined or receive a partial refund following inspection. The exclusions below apply to our standard return policy. Nothing in this policy limits your mandatory consumer rights.

Items That Cannot Be Returned

Our standard returns policy excludes:

• Custom or personalized products.
• Perishable products.
• Personal care and hygiene products once opened.
• Hazardous materials, flammable liquids or gases.
• Gift cards and final-sale items.

Before opening an intimate or personal care product, make sure it is the item and option you intended to order. If you are unsure whether an item is eligible, ask us at sale@omirea.com before purchasing or returning it. For a faulty, damaged or incorrect item, contact us using the steps below.

How to Start a Return

1. Email sale@omirea.com within the applicable return window. Include your order number, the item and your reason for returning it.
2. Wait for approval and your Return Merchandise Authorization (RMA). We will provide the return address and instructions.
3. Pack the approved item with its original packaging and accessories, and follow those instructions.

Please do not send anything back before approval. Returns sent without an RMA will not be accepted.

Who Pays for Return Shipping?

Faulty, damaged or incorrect items: after verification, we cover return shipping and the cost of replacement or reshipment.

Change of mind or other non-defective returns: you pay return shipping. Original shipping charges, if any, are not refundable under our standard policy; the EU withdrawal terms below are an exception where applicable.

Unless we provide a prepaid label, use a trackable service and keep the receipt. We are not responsible for lost return parcels without proof of delivery.

If Something Arrives Wrong

Please inspect your order when it arrives. If an item is faulty, damaged or incorrect, contact sale@omirea.com within 48 hours so we can assess the problem and help resolve it.

Include your order number and a description of the issue. If photos would help, photograph the product or packaging only. This reporting request does not remove rights you may have under applicable consumer law.

What Happens After We Receive Your Return?

We typically inspect returned items within 3 business days of receipt. We will let you know whether your refund is approved and explain any adjustment or refusal.

Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to show the credit.

If more than 15 business days have passed since your approval notice, contact sale@omirea.com.

Choosing a Different Item

For an exchange, first request a return using the steps above. Once your return is accepted, place a new order for the item you would like instead.

EU 14-Day Withdrawal

For orders delivered to the European Union, our policy provides a 14-day cooling-off period from delivery, during which you may cancel for any reason, subject to applicable legal exceptions. Contact us for instructions. Our standard return condition is that goods are unused, with tags and original packaging; statutory withdrawal rights take precedence where they differ.

For an eligible EU withdrawal, we refund the product price and any standard outbound shipping charge. Any extra cost for an express or premium delivery option is not refundable. You pay the return shipping cost unless we agree otherwise or the product is faulty.